This Food Outlet’s Staff Caught Body-Shaming Customer

It’s a time for love, but some people just didn’t get the memo.

Recently, a popular local chain restaurant specializing in cakes came under fire when one of its staff was caught body shaming a customer!

On February 1, Nazli Rosly shared his experience of dealing with the staff at one of the restaurant’s outlets in Wangsa Maju, Kuala Lumpur. In his Facebook post, he wrote:

“Please advise your staff not to key in unnecessary remark when taking customer's order. I asked for no whipped cream for the ice choc- turn out the order was entered as 'gemuk tak nak cream' (the fat one does not want cream). “

Along with the receipt that showed the staffs’ remark, Nazli said that the staff was also chatting loudly about how the drink made for him could cause him diabetes. Advising the staff to be more professional, he added that the staffs were lucky that he was amused by the whole situation but made it clear that if it were to happen to other customers, especially fussy ones, they may have reacted differently. 

Despite tagging the food chain, Nazli did not get a response from them until only a few days ago.

In an updated post, Nazli shared that Mr. Awang, the area manager, had contacted him on behalf of the company to assure him that coaching and stern warning had been issued to the staff. Apparently, the remark that was written on the receipt was intended as a joke/banter among the staff. Nazli was glad that an apology was issued to him and that the staff wasn’t fired for making a “silly mistake”. He does, however, hope this will be a lesson to all, especially for those in the food and beverage industry, to think about the consequences of one’s actions.

In a statement posted 2 days ago (Feb 12), the company also responded with an official statement on its social media page posted 2 days ago (Feb 12) and said it viewed the incident seriously and that the matter has been handled and concluded in accordance with the industry's regulations.

"The company views the act of the involved staff utterly unacceptable and it is against our employee guideline.

"We took immediate action to contact the parties involved and have taken disciplinary action towards the staff.”

"We sincerely and profusely apologize to the concerned parties for this unfortunate situation," it said in the statement.

Body shaming is never okay and we hope this incident will serve as a lesson for all to think twice before making such remarks.

By: Siti Farhana Sheikh Yahya