In the e-hailing service industry, customer satisfaction is often determined by the ratings assigned to drivers.
Drivers who provide excellent service, such as driving courteously, typically receive high ratings, while those who make passengers uncomfortable are more likely to receive lower ratings.
Photo via Twitter (@Mulut_Cabai)
Recently, a tweet by @Mulut_Cabai gained significant attention as he shared his experience using an e-hailing service. Initially, he had a positive impression of the driver, but the situation took a turn for the worse just a few minutes into the ride.
In his tweet, he mentioned feeling pleasantly surprised when he noticed a small blackboard with a note from the driver's child. However, the overall ride experience became unpleasant due to the driver's behavior.
@Mulut_Cabai revealed that the driver was driving with headphones on, engrossed in YouTube and TikTok videos. Additionally, the driver made a wrong turn, entering a one-way street in the wrong direction, necessitating a reversal.
In the comments section of the post, a woman shared a similar experience she had a few days ago while using the e-hailing service. She disclosed that the driver of her car abruptly hit the brakes, nearly causing an accident. The driver was also wearing headphones and watching YouTube during the trip.
Why Using Your Phone While Driving Is Hazardous:
Distraction: Engaging with a mobile phone while driving, whether for video consumption, texting, or other activities, diverts the driver's attention away from the road. This distraction can result in delayed reactions and an increased risk of accidents.
Impaired Decision-Making: Drivers who are preoccupied with their phones are less likely to make sound judgments and quick decisions on the road. This impaired decision-making can lead to hazardous situations.
Reduced Awareness: Focusing on a mobile device can cause drivers to overlook crucial road signs, signals, and other vehicles. This reduced awareness compromises their understanding of the traffic environment.
Diminished Reaction Time: A distracted driver may not respond promptly to unexpected situations on the road, such as sudden braking or evasive maneuvers by other vehicles.
Accident Risk: The combination of distraction and impaired driving substantially elevates the risk of accidents, jeopardizing not only the driver but also passengers and other road users.
All in all, using a mobile phone while driving is highly perilous, posing a severe threat to road safety. Drivers must prioritize their attention on the road and avoid distractions to ensure the safety of themselves and all other individuals sharing the road.