The Kuala Lumpur International Airport (KLIA) has achieved a remarkable milestone by securing the top position among 355 airports in the Global Airport Service Quality (ASQ) Performance Rankings.
According to the Airports Council International (ACI), KLIA earned an impeccable score of 5.00 in the ASQ Departures Passenger Satisfaction Report: KUL Benchmark Performance for Q3 2024. This score, based on a scale ranging from 1 (poor) to 5 (excellent), reflects the highest level of passenger satisfaction.
KLIA’s performance not only surpassed the Global ASQ Average of 4.32 but also excelled in multiple specific categories. The airport achieved a perfect score of 5.00, outperforming benchmarks such as the Customs Panel Average (4.88), the Asia-Pacific Average (4.77), and the score for airports managing over 40 million passengers annually (4.42).
Moreover, KLIA ranked first in the following segments:
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Customs Panel Average: First among 20 airports
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Asia-Pacific Average: First among 100 airports
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Large Airports (Over 40 Million Passengers): First among 41 airports
Passengers praised KLIA’s overall experience, which also earned a flawless 5.00 rating. The survey, conducted between 1 July and 12 September 2024, gathered responses from 352 travellers aged 16 and above.
In total, 355 airports participated in the ASQ Departures Main Programme during this period, solidifying KLIA’s achievement as a testament to its world-class service and commitment to passenger satisfaction.
