Photo: Business Traveller
In light of the COVID-19 pandemic, AirAsia Group will be temporarily hibernating most of its fleet across the network.
With the government-imposed Movement Control Order currently in place, which includes restrictions in cross border movements, AirAsia is playing its part in keeping Malaysians safe by temporarily suspending its operating airlines under the AirAsia Group and the AirAsia X Group as follows:
AirAsia ensures the public that they are closely monitoring the situation and are prepared to reinstate their services as soon as the situation improves, subject to the necessary regulatory approvals.
In the meantime, all affected guests are being immediately notified by email and SMS. They have the option of converting their flight booking into a credit account that is valid for future redemption for 365 days or moving their flights for an unlimited number of times without any charges to another date prior to 31 Oct 2020.
Changes can be made via AirAsia virtual Allstar AVA on airasia.com or support.airasia.com. Guests are also advised to be on the lookout for Travel Advisories issued by AirAsia from time to time on airasia.com and all their social media platforms.
By Siti Farhana Sheikh Yahya