Honesty is always the best policy, and one Johor restaurant has proven it by admitting to a costly mistake — and making things right.
Photo via Facebook (浅水湾海番村 Senibong Bay Seafood)
The eatery, 浅水湾海番村 Senibong Bay Seafood, recently shared on Facebook that they accidentally overcharged a customer named Nina almost RM3,000 for a fish dish. Instead of being billed for a 1.25kg fish costing RM297.50, she was charged for a massive 12.5kg fish priced at RM2,975.
In their post, the restaurant openly apologised for the error, which happened due to a cashiering slip-up on 21 August.
“The customer had already paid, but the mistake was entirely on our side. We take full responsibility and have carried out internal reviews to prevent such errors in the future,” they explained.
Adding some humour to the situation, Nina initially didn’t even realise the overcharge — and even left a glowing 5-star review on Google. Spotting the review, the restaurant tried to reach out to her there to return the money.
Thankfully, the story has a happy ending. The restaurant confirmed that Nina has since been located and has received her refund through her original payment method.
📢【重要通知 & 道歉声明】 尊敬的顾客们： 我们在此郑重向您道歉。8月21日（星期四）晚间，一位顾客 Miss Nina 在 51号桌 用餐时，由于前台操作失误，将一条 1.25 公斤的鱼误算成 12.5...
Posted by 浅水湾海番村 Senibong Bay Seafood on Sunday 24 August 2025
“We strongly believe that customer trust is more important than anything, and when a mistake happens, we must admit it and make it right. Once again, we deeply apologise and thank you for your understanding and continuous support,” they added.
PSA: Always double-check your bills when dining out. Even the most reputable restaurants can make mistakes, and it’s better to spot them early.
