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Robocalls To Keep An Eye On Those Who Report COVID-19 Symptoms

Oct 15, 2021

Individuals who report COVID-19 symptoms on MySejahtera will soon be notified to go to the nearest health facility for further examination.

They will be alerted via SMS and automated voice recording or robocall.

robocalls to keep an eye on those who report covid-19 symptomsPhoto via The Star

The Health Ministry says this will especially apply to COVID-19 warning signs such as fever, difficulty in breathing, prolonged fatigue and chest pain.

Any individual who reports two or more warning signs will receive a call from the virtual CAC (COVID-19 clinical assessment centre).

This is to confirm their condition and check whether they need ambulance assistance to get to a hospital.

The robocall service is for those who have not yet answered health assessment questions in their MySejahtera app and have reported symptoms.

“Medical staff will be able to better monitor COVID-19 patients and reduce the mortality rate with this new improvement” says health director-general Tan Sri Dr Noor Hisham Abdullah.

The services are among the upgrades the MOH is rolling out for CACs as the nation prepares to move into the endemic stage of COVID-19.

By: Roshini Ravindran

All Asia Broadcast Centre, Technology Park Malaysia,

Lebuhraya Puchong-Sg. Besi, Bukit Jalil,

57000 Kuala Lumpur.

Tel: 03-95438888, Fax: 03-9543 5675

(Monday to Friday, 9am - 6pm)

E-mail: syokfeedback@audio1.com.my

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